Get in Touch With Us
This is the page to use when you want to reach the editorial team behind Non Gamstop Casinos. Write to us at [email protected] and tell us what you need — a correction, a question about a bonus term you cannot make sense of, a payment problem you want explained, or a partnership enquiry. We read everything and reply from a real address, usually within two working days.
One thing to be clear about before you write: we are an independent research and comparison site, not a casino and not a regulator. We cannot open, close, unlock or verify an account for you, we cannot release a withdrawal, and we cannot settle a dispute. If your message is about money sitting in an account, the operator's own support team and complaints procedure come first. What we can do is explain how the mechanics usually work, check our own pages for accuracy, and point you at the right independent body.
How we make money, stated plainly
Some of the links on this site are commercial. If you follow one and open an account, the publisher may receive a commission from the operator. That arrangement pays for the research, and it does not decide who appears, in what order, or how the write-ups read. Our editorial ratings are our own opinion based on published terms, licensing information and site documentation — they are not customer-review scores, and we have not deposited or played at any of the brands we cover. If you think a commercial relationship has coloured something we have written, that is a fair message to send us and we will look at it.
What to put in your email
Detail speeds everything up. The more of the following you can include, the more useful our reply will be:
- The page — the URL or the heading you were reading, so we can check the exact wording.
- The operator — the casino name as it appears on your account, since some brands run several near-identical sites.
- The term in question — a screenshot or a copied line from the bonus terms is far better than a summary.
- Dates — when you deposited, when you requested a withdrawal, when you were asked for documents. UK format, day first.
- What you have already done — whether you have contacted the casino's live chat, what they said, and whether you have a ticket reference.
Please do not send us photographs of your passport, driving licence, bank statements or card details. We never need them, we do not want them held in our inbox, and no legitimate site would ask you to email them to a third party.
The enquiries we get most often
Bonus terms that do not read the way they look
The single biggest source of messages. A headline like Betmica's 570% up to £5,700 plus 270 free spins is a maximum, not an expectation — the full figure normally requires the largest qualifying deposit, is usually split across several deposits, and arrives as bonus funds with a wagering requirement attached. Wagering means you must stake the bonus (sometimes the deposit too) a set number of times before anything converts to withdrawable cash. Slots typically count 100% towards that total, while roulette, blackjack and baccarat often count 10% or less, and some live-dealer tables count nothing at all. Add maximum bet caps while a bonus is live, expiry windows measured in days, and cashout limits on free spin winnings, and the real value of any welcome package sits well below the number on the button.
We are happy to walk through the arithmetic on a specific offer. We will not tell you whether it is worth taking — that depends on how you play and what you can afford to lose.
Deposits, withdrawals and what they cost
The second most common theme. Signing up costs nothing, but participating costs whatever you deposit, and that money is at risk. Minimum deposits at offshore sites commonly start around £10 to £20, and a welcome package often carries a higher qualifying minimum than the site's general floor. Check whether the account is denominated in pounds: a true GBP account avoids conversion, while a euro or dollar wallet means your bank or the payment processor applies an exchange rate in both directions, which is a real cost even when no fee is itemised.
| Method | What to check before using it |
|---|---|
| Debit card (Visa/Mastercard) | Whether your UK issuer approves gambling transactions to offshore merchants at all; declines are common. Credit cards are banned for gambling in Great Britain. |
| Bank transfer | Slowest route both ways, often several working days, and sometimes the only option above a certain withdrawal size. |
| E-wallets | Fast in principle, but availability to UK residents varies by operator and wallet. PayPal is rarely offered by casinos outside the British licensing system — verify on the cashier page rather than assuming. |
| Prepaid vouchers | Useful for depositing, generally not usable for withdrawals, so you will need a second method to be paid. |
| Cryptocurrency | Common at Curaçao-licensed sites. No chargeback protection, price movement between deposit and withdrawal is your risk, and network fees apply. |
Withdrawal timings advertised as "instant" describe the processing step after approval, not the whole journey. Expect a pending or review period first, then the payment rail's own timeline. Weekly and monthly withdrawal caps are normal offshore and matter enormously if you ever win a large amount — a £50,000 win paid at £5,000 a month takes most of a year. Always read the caps before you deposit, not after.
Verification and source-of-funds requests
Identity checks (KYC) are standard: photo ID, proof of address, and proof of the payment method. Source-of-funds checks go further and ask where the money came from — payslips, bank statements, a sale contract. These requests are lawful and normal, but they are also where withdrawals stall most often. Send documents only through the operator's own secure upload, keep a record of what you sent and when, and if a request seems to move the goalposts repeatedly, that is a detail worth including when you write to us.
Complaints that have gone nowhere
If the casino's own complaints procedure has been exhausted, the next step depends on the licence. Curaçao-licensed operators now sit under the Curaçao Gaming Authority following the reform of the old master-licence system, and licensees are expected to publish a complaints route and an independent dispute channel. Check the footer of the site for the licence number and the named ADR body, and use it. UK bodies cannot help here: the UK Gambling Commission regulates operators licensed to serve Great Britain and has no authority over an offshore site, even one that accepts British customers. Accepting UK players and being authorised to serve them are not the same thing, and that distinction decides what protection you have.
Who we write about, and why those names
Our coverage centres on operators licensed in Curaçao and similar jurisdictions that sit outside the British system and therefore outside GAMSTOP. Three examples of how we assess them:
- Betmica — our highest-rated entry at 10.0, largely because the advertised package (570% up to £5,700 plus 270 free spins) is presented in pounds with a tiered structure rather than a single vague figure, which makes it possible to work out what each stage actually requires. The limitation is the size of the percentage itself: a multiplier that large almost always carries heavy wagering and tight per-spin bet caps, so the practical value is a fraction of the headline.
- Kikibet — rated 9.8, and on this list because it also quotes in sterling (350% up to £5,555 plus 300 free spins), which spares UK players a conversion spread on every transaction. The caveat is the same one that applies across the category: a four-figure maximum is reachable only with a deposit most readers would not make, and free spin winnings are commonly capped separately from the main bonus.
- Betninja — also 9.8, and included for the opposite reason. Its £1,000 bonus plus 100 free spins is modest by the standards of this page, which usually means a shorter path to clearing it and less exposure to maximum-bet breaches. The trade-off is straightforward: if you are looking for the largest possible matched amount, this is not it.
Others we cover, including WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin, are compared in full on our ranked list of non GamStop casinos. Note that several of those — WinnerIsland, Smash Casino, Nightluck and Rivo among them — advertise in euros, and CoinPoker in dollars, so currency conversion applies for a UK player on both deposits and withdrawals. That is a cost worth pricing in before the headline percentage persuades you.
What these sites actually offer
If your question is about the games rather than the terms, the categories break down roughly like this. Slots dominate, ranging from low-volatility titles that pay small amounts often to high-volatility games that can go long stretches with nothing; published RTP figures are a long-run average and tell you nothing about a single session, and the same game can ship with different RTP settings at different operators. Progressive jackpots pool stakes across many sites for a single large prize. Table games cover blackjack, roulette and baccarat in software form, usually with the best theoretical returns and usually the lowest bonus contribution. Live dealer rooms stream real tables in real time with betting windows and table limits. Which studios supply the games is worth checking in the footer — recognised software providers are audited, and an unfamiliar name is a reason to look harder. Mobile play is generally browser-based rather than an app.
Most of these operators also run a sportsbook alongside the casino, and the rules there differ. Pre-match and in-play markets, accumulators, bet builders, esports and cash-out are the standard set, with free bets that carry minimum qualifying odds — often around 1.50 in decimal terms — and typically return winnings only, not the stake. Many sites share one wallet across casino and sportsbook, which means a casino bonus can lock funds you intended to bet with. Read which product a promotion applies to before you opt in.
Eligibility, GAMSTOP and where to get help
You must be 18 or over to gamble in Great Britain. GAMSTOP is the free national self-exclusion scheme covering operators licensed by the UK Gambling Commission; registration lasts six months, one year or five years, and it does not reach sites licensed elsewhere. If you have self-excluded, the responsible course is to treat that decision as binding and to reinforce it with blocking software and a bank gambling block rather than to look for a way around it. Support is available from GamCare on 0808 8020 133, free and confidential, 24 hours a day. Gambling is entertainment that costs money; it is never a way to generate income or resolve a financial problem, and nobody can promise you a safe operator or a guaranteed payout.
How we research what we publish
We review published bonus terms, cashier and banking pages, licence details and operator documentation, and we cross-check against regulator and support-body sources. We do not deposit, play or withdraw, so nothing on this site is a tested result — advertised processing times are advertised, not verified by us. Ratings are editorial judgements. Findings are dated, and this page was last fact-checked on 23 September 2026 by Charles Redpath. Terms change without notice, so the operator's own site is always the final authority.
Sending your message
Email [email protected] with a clear subject line — "correction", "bonus terms", "payments" or "partnership" is enough to route it. Corrections get priority; we would rather fix something quickly than defend it. If you are writing about a stalled withdrawal, include the dates and the operator's reference, and we will tell you honestly whether there is anything useful we can add or whether the licensing body is your better route. Either way, you will get a reply from a person who has read what you wrote.